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We have 100% FREE Worldwide Shipping! All Orders, No Minimum!Parcel free icon

 

When will I receive tracking information

Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.

If you do not receive your tracking number within 7 business days, please contact us!

Please note we can't ship to armed forces (APO / FPO). 

 FREE and FAST Shipping Worldwide  Airplane free icon

No minimum order required - Orders are processed after 24 hours since payment is processed. Deliveries take on average 3-14 business days.

Tracking Info: Allow 48 hours after purchase to receive the number. Weekends are not included.

No signature required on delivery.

Note: In some countries, delivery can be delayed by customs. We’ll let you know.

We recommend that you keep an eye on your tracking.

If you have more than one item, its very likely you will receive them separately. Each item will have its own shipping code. 

If your have questions or haven't received your order, please contact us!

 

From TopCats.Store  we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we  offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been received by the customer.

1) DEFECTIVE PRODUCT OR ORDER

  1. In the unfortunate event that the product is defective. (Its clearly broken and unusable)
  2. Product received is totally different from the order. (Requested Product A Received Product B)
  3. The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M) Unless the product description states otherwise

Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.

2) PRODUCT DOESN'T FIT THE EXPECTATIONS:

  1. The selected size does not fit the customer's measurements.
  2. Customer simply want a change for another product or return it.
  3. Patterns have some variations according with the picture.
  4. Color is slightly different from the picture.
  5. Material quality is not exactly what customer wants.

3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:

  1. No refund requests will be accepted by email, chats or any other method.
  2. No refund requests will be accepted after 14 natural days for any reason.
  3. Return shipping costs are the customer's responsibility.
  4. We'll refund only to the same payment method from where customer originally pay.
  5. Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
  6. Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
  7. After we sent the refund confirmation to the customer, the refund can take between 7 to 14 business days to be reflected on your account statement.

To exercise the right to change or return the product, you must initiate the process through Change and Return Form

 Please get in touch with us by using the Contact Us page or just send us an email directly to mail@topcats.store